Get help with SecDoma
For general support, email hello@kitechsoftware.com. Include the platform, application version, deployment type, and a concise description of the issue.
Organisation-managed accounts
When an organisation provides or manages your SecDoma account, contact its administrator first for membership, access, policy, workspace, retention, and account-management issues. The organisation may control those settings rather than KiTech Software.
Self-hosted deployments
Contact the operator of the deployment for service availability, backups, local configuration, user administration, data retention, and infrastructure incidents. KiTech Software may not have access to a self-hosted environment.
Safety and abuse
Use available in-product reporting and blocking controls. Urgent reports may also be sent to hello@kitechsoftware.com. Include only the information necessary to investigate the report.
Security vulnerabilities
Do not submit suspected vulnerabilities through a general support or public issue channel. Follow the Responsible Disclosure Policy and the contact details on the Security page.