Get help with Bantay Mail
For general product support, email hello@kitechsoftware.com. Include the Bantay Mail version, operating environment, deployment method, and a concise description of the issue.
Mailbox and login issues
Contact the administrator of your Bantay Mail deployment first. The administrator normally controls mailbox creation, passwords, authentication, aliases, quotas, forwarding, retention, backups, and access policy. KiTech Software may not have access to the deployment or its accounts.
Information to include
- the product and component version;
- the operating system or container environment;
- the affected protocol or component, such as SMTP, IMAP, directory, authentication, or administration;
- the time of the problem and relevant non-sensitive error messages; and
- steps already taken to diagnose the issue.
Remove passwords, tokens, private keys, mailbox content, personal information, and unrelated log entries before sending diagnostic material.
Security vulnerabilities
Do not publish suspected vulnerabilities or active exploit details in a public issue. Follow the Responsible Disclosure Policy and the contact details on the Security page.