Account and data deletion
Request account deletion
Use the direct instructions for the relevant product. Product-specific pages explain who controls the account, what can be deleted, and what may need to be retained.
Choose a product
General email request
When you cannot use a product-specific route or in-app deletion control, email hello@kitechsoftware.com with the subject Account deletion request.
Include:
- the product or application name;
- the email address or username associated with the account;
- the organisation or deployment, where relevant; and
- a brief description of what you want deleted.
Do not send your password, recovery code, private key, or unnecessary identity documents.
What happens next
- We acknowledge the request and determine which product or organisation controls the account.
- We may ask for proportionate verification to prevent unauthorised deletion.
- We delete or anonymise eligible account data and close the account where KiTech controls it.
- We confirm completion or explain any lawful limitation, retention requirement, or action required from another organisation.
Organisation-managed and self-hosted accounts
An employer, customer, school, charity, community, partner, or self-hosted operator may control your account and data. In that case, the relevant organisation must normally action the request. KiTech will direct you to the responsible operator where possible.
Retention after deletion
Limited information may remain where required for legal obligations, fraud prevention, safeguarding, security, disputes, or protected backups awaiting scheduled expiry. See the Data Deletion Policy and Data Retention Policy.